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Refunds

Questions about an order or an approved return? Get in touch with the team.

Eligibility

Refund requests are reviewed against the order and return conditions. Damaged goods, incorrect items or non-delivery should be reported with the order number and supporting details.

Approved refunds

The existing DEEPFIT policy says approved refunds generally take 5–10 business days, depending on the payment provider and your bank, and are typically returned to the original payment method. The team will confirm the method and timing for your case.

Ask about a refund

Contact DEEPFIT with your order number. Do not send card details or banking passwords. A payment confirmation alone does not confirm that a refund has been approved.